Terms & Conditions

PROMOTION TERMS & CONDITIONS

RHEEM SOLAR SPECIALIST NETWORK

(Applicable in NSW, VIC, ACT, QLD, SA & WA Only)

“FREE COOLCABANA OFFER”

on

Hiline & Loline Solar Hot Water Systems and Heat Pumps of 250 Litre capacity and above

1st August 2024 to 31st Oct. 2024

1. TERMS

Rheem Australia Pty Limited (ABN 21 098 823 511) of 1 Alan Street, Rydalmere, NSW 2116 (Rheem)

likes to reward its loyal customers. To check if you are eligible for the FREE COOLCABANA OFFER you

must comply with these promotion terms.

These terms set out the basis on which Rheem will offer a FREE COOLCABANA OFFER for the range

below in NSW, VIC, ACT, QLD, SA & WA only. This The above offer is through the Rheem Solar Specialists

Network only and applicable to solar hot water systems and heat pumps purchased and listed in the

Schedule of Participating Products.

1. FREE COOLCABANA OFFER on all listed Rheem Loline, Premier Loline, Hiline and Premier Hiline

Systems and Heat Pumps 250 liters and above

Note: As shown in the Schedule of Participated Products, systems with a Stainless-Steel tank are not

available in WA.

The FREE COOLCABANA OFFER is Gift with Purchase offer by the participating dealer.

This promotion is not a cashback offer or Point-of-Sale discount offer.

2. Promotion Period

Promotion runs from 1st Aug. 2024 to 11.59pm AEST on 31st Oct. 2024 and applies to the products listed in

the Schedule at the end of the document. Claims can be submitted latest by 30 November 2024. However,

Rheem reserves the right to close the promotion at an earlier date.

3. Eligibility, Registration and Claims

a. Participation is only open to Australian residents aged 18 years and over (Participant) who

purchase a Participating Product from an Authorised Rheem Solar Specialist.

(https://www.solar.rheem.com.au/where-to-buy.html )

b. This FREE COOLCABANA OFFER is not available if the Participant is participating in any other

Offer relating to Rheem or the Participating Products, or is receiving project, government, or

builder pricing, or who subsequently agrees to a rebate arrangement in relation to the

Participating Products. Purchases for and in the name of trusts, companies, businesses,

commercial or residential developers/ developments and purchases by subcontractors,

installers and resellers are not eligible.

c. This is a branded Free CoolCabana with Purchase offer available only through participating

Rheem Solar Specialist network in NSW, VIC, ACT, QLD, WA & SA. No extensions to the

promotion period will be offered. For promotion details and Terms & Conditions visit

solar.rheem.com.au/news-promos. This promotion is not a cashback offer and is not a

redemption offer.

d. Not all systems are suitable for all geographical areas, due to frost/ freeze conditions or water

chemistry. In areas subject to frost/freeze conditions or with poor water chemistry, only

systems with frost protection or suitable for the water chemistry of the area of installation will

be offered. Conditions apply, see Rheem’s warranty set out in the product’s Owner’s Guide or

view it at rheem.com.au/warranty. Talk to your Rheem Solar Specialist for details on 1300 786

747 or find them on solar.rheem.com.au/where-to-buy.

e. Depending on stock availability, delivery of the CoolCabana 5 may take up to 3 months from

the end of the promotion/purchase period. If the Rheem branded CoolCabana is unavailable,

the Promoter, at its discretion, reserves the right to substitute with an unbranded CoolCabana.

Alternatively, equal value by way of an EFT payment may be offered and the customer

requested to provide their bank details to the Promoter.

f. Rheem Australia will not be responsible for the non-delivery of the CoolCabana, if a wrong

address or incomplete address is provided. No claims will be entertained on this.

4. Government incentives

a. All states in the form of Small-scale Technology Certificates (STCs) might be available. Small-

scale Technology Certificates (STCs) provide a financial incentive to encourage the installation

of solar and Heat Pump water heaters provided under a Federal Government legislated scheme

b. NSW Only – NSW Home Energy Efficiency Retrofit (HEER) is for Heat pump and solar water

heaters in households and small business available. The Energy Saving Scheme (ESS) is a

certificate trading scheme and not a rebate scheme. Under the ESS, an ACP (Accredited

Certificate Provider) creates Energy Savings Certificates (ESCs) for the energy savings that arise

from the equipment upgrades delivered.

c. Victoria Only – Victorian Energy Efficiency Certificates (VEECs) are electronic certificates

created under the Victorian Energy Upgrades (VEU) program when certain energy efficiency

activities are undertaken in residential or non-residential premises. Some customers may also

be eligible for the Solar Homes Program rebate.

d. Financial benefit arising from the tradeable STCs, VEECs & ESCs certificates value is subject to

change. Please refer to https://www.solar.rheem.com.au/solar-incentives.html for further

details. Can only be claimed after installation is completed.

e. Other state incentives and rebates may also be available.

f. Applicability criteria apply.

5. Interest Free is a separate offer that can be made by the Rheem Solar Specialist at their discretion and

cost and not in conjunction with this offer. Finance is offered by Zip Money Payments Pty Ltd (ABN 58

164 440 993) (Australian Credit License 441878) (“ZIP”). The Participant has to be accepted by Zip

Money to be eligible and agree to their terms and conditions – https://zip.co/terms and

https://zip.co/au/zip-money . Please read their PDS – Product Disclosure Statement available on their

website www.zipmoney.com.au. Minimum monthly repayments are required. Paying only the minimum

monthly repayment amount will generally not repay a purchase within the interest free period Available

to approved applicants only and subject to completion of satisfactory credit check. Minimum monthly

repayments are required. Paying only the minimum monthly repayment amount will generally not repay

a purchase within the interest free period. A monthly account fee of $7.95 will also apply and a one-off

establishment fee may apply for new customers. Any balance outstanding at the expiry of the interest

free period will be charged at the standard variable rate, 25.9% per annum as of 1 May 2023. Other

charges may be payable, see T&Cs. Interest, fees and charges subject to change. Terms & Conditions

apply and are available on application. See your contract for further details. Credit provided by

ZipMoney Payments Pty Ltd (ABN 58 164 440 993), Australian Credit License Number 441878).

6. To be eligible to participate in the above Offer:

a. A Participant must purchase a Participating Product during the Promotion Period

b. Only 1 claim can be submitted for each Participating Product purchased by the Participant for

any one physical property address.

7. Rheem reserves the rights, at any time to:

a. Verify the validity of Registrations, claims and Participants (including their identity, age, and

place of residence) and

b. Disqualify a Participant who has breached any of these terms.

8. General

a. This Offer cannot be used in conjunction with any other Offer during the same period unless

prior agreement has been made between the individual Rheem Solar Specialist and the

Participant.

b. No volume or trade type purchases are eligible under this offer unless Rheem Australia has

agreed in writing prior.

c. No further discount, cash, credit or goods of other types will be offered in conjunction with

this Offer.

9. Solar Incentive refers to the financial benefit which can result from creating or assigning the right to

create Small-scale Technology Certificates (STCs). To receive the financial benefit of STCs for the

installation of a solar water heater or heat pump water heater:

a. It is the Owner of the system at the time of its installation who has the right, under the Act, to

create or assign their right to create Certificates to a Registered Agent for the installation of an

eligible solar hot water or heat pump. No other person or entity can legally create or assign

the right to create Certificates unless contractually agreed.

b. You can create Certificates directly by registering with the Clean Energy Regulator and become

an Agent or you can assign your right to create Certificates to a registered Agent such as Rheem

Australia Pty Ltd (Rheem) ABN 21 098 823 511. You are not obliged to assign your right to

create Certificates to Rheem. If you choose to do so, you will receive the financial benefit either

by Point-of-Sale Discount or after the Certificates have been created.

c. The time at which a water heater is taken to have been installed (date of installation) is the

date when it is first able to produce and deliver hot water heated by both solar energy and its

booster and is capable of delivering hot water day or night.

d. Rheem will not pay compensation for any variance and reserves the right to change the price

offered for Certificates without notification. Rheem will pay their rate for STCs as at the day of

receiving the STC Assignment form.

e. The Rheem STC Assignment form and required supporting documentation, with all required

information complete and correct, must be received by the Rheem Administration within 11

months of the installation date, in order to allow the creation of Certificates by Rheem,

otherwise a financial benefit may not be paid. Certificates must be created within 12 months

of the installation date.

f. For information on STCs please visit the Clean Energy Regulator website

https://www.cleanenergyregulator.gov.au/RET/How-to-participate-in-the-Renewable-Energy-

Target

10. Rheem collects Participants’ personal information in order to conduct this Promotion. If the personal

information requested by Rheem is not provided, the Participant may not participate in this Promotion.

The Participant’s personal information will be handled by Rheem in accordance with its Privacy Policy

which can be found at www.rheem.com.au/privacy. By participating in this promotion, each Participant

is consenting to Rheem’s handling of the Participant’s personal information in accordance with the

Rheem Privacy Policy. This use includes the use of the Participant’s personal information for direct

marketing purposes. Participants may choose to opt-out of the use of their personal information for

direct marketing purposes by contacting Rheem’s privacy officer either by:

a. post to 1 Alan Street, Rydalmere, NSW 2116, Australia or PO Box 7508, Silverwater NSW 2128;

or

b. email to privacy@rheem.com.au or

c. telephone on 1300 446 029.

11. A Participant cannot assign or transfer or purport to assign or transfer to any other person any of its

rights under these Terms. Rheem may assign or transfer to a related party any of its rights or obligations

under these Terms.