Terms & Conditions



(Applicable in NSW, VIC, ACT, QLD, SA & WA Only)

“Up to $350 UPGRADE OFFER”


Hiline & Loline Solar Hot Water Systems and Heat Pumps of 180 Litre capacity and above

1st April 2024 to 31st July 2024


Rheem Australia Pty Limited (ABN 21 098 823 511) of 1 Alan Street, Rydalmere, NSW 2116 (Rheem)

likes to reward its loyal customers. To check if you are eligible for the Up to $350 UPGRADE OFFER you

must comply with these promoon terms.

These terms set out the basis on which Rheem will offer a $250 and $350 UPGRADE OFFER for the

range below in NSW, VIC, ACT, QLD, SA & WA only. This The above offer is through the Rheem Solar

Specialists Network only and applicable to solar hot water systems and heat pumps purchased and listed

in the Schedule of Participating Products.

1. $250 Upgrade Offer on all listed Rheem Loline, Premier Loline, Hiline and Premier Hiline Systems and

Heat Pumps below 250 liters

2. $350 Upgrade Offer on all listed Rheem Loline, Premier Loline, Hiline and Premier Hiline Systems and

Heat Pumps 250 liters and above

Note: As shown in the Schedule of Participated Products, systems with a Stainless-Steel tank are not

available in WA.

The $250 and $350 UPGRADE OFFER is a point-of-sale discount offer by the parcipang dealer.

This promoon is not a cashback offer and is also not a redempon offer.

3. Promoon Period

Promotion runs from 1st April 2024 to 11.59pm AEST on 31st July 2024 and applies to the products listed in

the Schedule at the end of the document. However, Rheem reserves the right to close the promotion at an

earlier date.

4. Eligibility, Registraon and Claims

a. Parcipaon is only open to Australian residents aged 18 years and over (Parcipant) who

purchase a Parcipang Product from an Authorised Rheem Solar Specialist.

(htps://www.solar.rheem.com.au/where-to-buy.html )

b. This $250 & $350 UPGRADE OFFER is not available if the Parcipant is parcipang in any other

Offer relang to Rheem or the Parcipang Products, or is receiving project, government, orRheem Australia Pty Ltd ABN 21 098 823 511

builder pricing, or who subsequently agrees to a rebate arrangement in relaon to the

Parcipang Products. Purchases for and in the name of trusts, companies, businesses,

commercial or residenal developers/ developments and purchases by subcontractors,

installers and resellers are not eligible.

5. Government incenves

a. All states in the form of Small-scale Technology Cerficates (STCs) might be available. Small-

scale Technology Cerficates (STCs) provide a financial incenve to encourage the installaon

of solar and Heat Pump water heaters provided under a Federal Government legislated scheme

b. NSW Only – NSW Home Energy Efficiency Retrofit (HEER) is for Heat pump and solar water

heaters in households and small business available. The Energy Saving Scheme (ESS) is a

cerficate trading scheme and not a rebate scheme. Under the ESS, an ACP (Accredited

Cerficate Provider) creates Energy Savings Cerficates (ESCs) for the energy savings that arise

from the equipment upgrades delivered.

c. Victoria Only – Victorian Energy Efficiency Cerficates (VEECs) are electronic cerficates

created under the Victorian Energy Upgrades (VEU) program when certain energy efficiency

acvies are undertaken in residenal or non-residenal premises. Some customers may also

be eligible for the Solar Homes Program rebate.

d. Financial benefit arising from the tradeable STCs, VEECs & ESCs cerficates value is subject to

change. Please refer to htps://www.solar.rheem.com.au/solar-incenves.html for further

details. Can only be claimed aer installaon is completed.

e. Other state incenves and rebates may also be available.

f. Applicability criteria apply.

6. Interest Free is a separate offer that can be made by the Rheem Solar Specialist at their discreon and

cost and not in conjuncon with this offer. Finance is offered by Zip Money Payments Pty Ltd (ABN 58

164 440 993) (Australian Credit License 441878) (“ZIP”). The Parcipant has to be accepted by Zip

Money to be eligible and agree to their terms and condions – htps://zip.co/terms and

htps://zip.co/au/zip-money . Please read their PDS – Product Disclosure Statement available on their

website www.zipmoney.com.au. Minimum monthly repayments are required. Paying only the minimum

monthly repayment amount will generally not repay a purchase within the interest free period Available

to approved applicants only and subject to compleon of sasfactory credit check. Minimum monthly

repayments are required. Paying only the minimum monthly repayment amount will generally not repay

a purchase within the interest free period. A monthly account fee of $7.95 will also apply and a one-off

establishment fee may apply for new customers. Any balance outstanding at the expiry of the interest

free period will be charged at the standard variable rate, 25.9% per annum as of 1 May 2023. Other

charges may be payable, see T&Cs. Interest, fees and charges subject to change. Terms & Condions

apply and are available on applicaon. See your contract for further details. Credit provided by

ZipMoney Payments Pty Ltd (ABN 58 164 440 993), Australian Credit License Number 441878).

7. To be eligible to parcipate in the above Offer:

a. A Parcipant must purchase a Parcipang Product during the Promoon Period

b. Only 1 claim can be submited for each Parcipang Product purchased by the Parcipant for

any one physical property address.

8. Rheem reserves the rights, at any me to:Rheem Australia Pty Ltd ABN 21 098 823 511

a. Verify the validity of Registraons, claims and Parcipants (including their identy, age, and

place of residence) and

b. Disqualify a Parcipant who has breached any of these terms.

9. General

a. This Offer cannot be used in conjuncon with any other Offer during the same period unless

prior agreement has been made between the individual Rheem Solar Specialist and the


b. No volume or trade type purchases are eligible under this offer unless Rheem Australia has

agreed in wring prior.

c. No further discount, cash, credit or goods of other types will be offered in conjuncon with

this Offer.

10. Solar Incenve refers to the financial benefit which can result from creang or assigning the right to

create Small-scale Technology Cerficates (STCs). To receive the financial benefit of STCs for the

installaon of a solar water heater or heat pump water heater:

a. It is the Owner of the system at the me of its installaon who has the right, under the Act, to

create or assign their right to create Cerficates to a Registered Agent for the installaon of an

eligible solar hot water or heat pump. No other person or enty can legally create or assign

the right to create Cerficates unless contractually agreed.

b. You can create Cerficates directly by registering with the Clean Energy Regulator and become

an Agent or you can assign your right to create Cerficates to a registered Agent such as Rheem

Australia Pty Ltd (Rheem) ABN 21 098 823 511. You are not obliged to assign your right to

create Cerficates to Rheem. If you choose to do so, you will receive the financial benefit either

by Point-of-Sale Discount or aer the Cerficates have been created.

c. The me at which a water heater is taken to have been installed (date of installaon) is the

date when it is first able to produce and deliver hot water heated by both solar energy and its

booster and is capable of delivering hot water day or night.

d. Rheem will not pay compensaon for any variance and reserves the right to change the price

offered for Cerficates without noficaon. Rheem will pay their rate for STCs as at the day of

receiving the STC Assignment form.

e. The Rheem STC Assignment form and required supporng documentaon, with all required

informaon complete and correct, must be received by the Rheem Administraon within 11

months of the installaon date, in order to allow the creaon of Cerficates by Rheem,

otherwise a financial benefit may not be paid. Cerficates must be created within 12 months

of the installaon date.

f. For informaon on STCs please visit the Clean Energy Regulator website



11. Rheem collects Parcipants’ personal informaon in order to conduct this Promoon. If the personal

informaon requested by Rheem is not provided, the Parcipant may not parcipate in this Promoon.

The Parcipant’s personal informaon will be handled by Rheem in accordance with its Privacy Policy

which can be found at www.rheem.com.au/privacy. By parcipang in this promoon, each Parcipant

is consenng to Rheem’s handling of the Parcipant’s personal informaon in accordance with the

Rheem Privacy Policy. This use includes the use of the Parcipant’s personal informaon for direct

markeng purposes. Parcipants may choose to opt-out of the use of their personal informaon for

direct markeng purposes by contacng Rheem’s privacy officer either by:Rheem Australia Pty Ltd ABN 21 098 823 511

a. post to 1 Alan Street, Rydalmere, NSW 2116, Australia or PO Box 7508, Silverwater NSW 2128;


b. email to privacy@rheem.com.au or

c. telephone on 1300 446 029.

12. A Parcipant cannot assign or transfer or purport to assign or transfer to any other person any of its

rights under these Terms. Rheem may assign or transfer to a related party any of its rights or obligaons

under these Terms.

13. Schedule of Parcipang Products on next page.

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