Terms & Conditions

TERMS & CONDITIONS
RHEEM SOLAR SPECIALIST NETWORK
(Applicable in NSW, VIC, ACT, QLD, SA & WA only)
“Upgrade & Save up to $350* GIFT CARD OFFER”

On

Residential Solar Hot Water Systems & Heat Pumps
1st Nov. 2024 to 28th Feb. 2024

1. TERMS
Rheem Australia Pty Limited (ABN 21 098 823 511) of 1 Alan Street, Rydalmere, NSW 2116 (Rheem) likes to reward
its loyal customers. To check if you are eligible for the Upgrade & Save Up to $350 GIFT CARD OFFER you must
comply with these promotion terms.
These terms set out the basis on which Rheem will offer Upgrade & Save up to $350 GIFT CARD for the range below.
This offer is applicable for water heaters purchased as a system and listed in the Schedule of Participating Products.
These include:

• $250* Upgrade Offer on all listed Rheem Loline, Premier Loline, Hiline and Premier Hiline
Systems and Heat Pumps below 250 liters

• $350* Upgrade Offer on all listed Rheem Loline, Premier Loline, Hiline and Premier Hiline
Systems and Heat Pumps 250 liters and above
Note: As shown in the Schedule of Participated Products, systems with a Stainless-Steel tank
are not available in WA.

PLEASE NOTE:

The Upgrade & Save up to $350 Gift Card offer is a gift card offer by the participating RSS dealer.

This promotion is not a cashback offer, point of sale discount or a redemption offer.
2. Promotion Period
a. This promotion commences on 1st Nov. 2024 and ends at 11:59pm AEST on 28th Feb. 2025
(Promotion Period). No extensions to the promotion period will be offered until decided
by the Rheem. However, Rheem reserves the right to close the promotion at an earlier date.

3. Eligibility, Registration and Claims
a. Participation is only open to Australian residents aged 18 years and over (Participant) who
purchase a Participating Product from an Authorised Rheem Solar Specialist.
b. This GIFT CARD OFFER is not available if the Participant is participating in any other Offer

1 Alan Street, Rydalmere NSW 2116 (PO Box 7508, Silverwater 2128) Australia
Tel: 1300 446 029 – International +61 2 9684 9100

relating to Rheem or the Participating Products, or is receiving project, government or
builder pricing, or who subsequently agrees to a rebate arrangement in relation to the
Participating Products. Purchases for and in the name of trusts, companies, businesses,
commercial or residential developers/ developments and purchases by subcontractors,
installers and resellers are not eligible.

4. Government incentives
a. Small-scale Technology Certificates (STCs) might be available. Small-scale Technology
Certificates (STCs) provide a financial incentive to encourage the installation of
solar and Heat Pump water heaters provided under a Federal Government
legislated scheme
b. NSW Only – NSW Home Energy Efficiency Retrofit (HEER) is for Heat pump and solar water
heaters in households and small business available. The Energy Saving Scheme (ESS) is a
certificate trading scheme and not a rebate scheme. Under the ESS, an ACP (Accredited
Certificate Provider) creates Energy Savings Certificates (ESCs) for the energy savings that
arise from the equipment upgrades delivered.
c. Victoria Only – Victorian Energy Efficiency Certificates (VEECs) are electronic certificates
created under the Victorian Energy Upgrades (VEU) program when certain energy
efficiency activities are undertaken in residential or non-residential premises.
d. Financial benefit arising from the tradeable STCs, VEECs & ESCs certificates value is subject
to change. Please refer to https://www.rheem.com.au/rheem/help/offers-and-incentives for
further details. Can only be claimed after installation is completed.
e. Applicability criteria apply
5. Interest Free is a separate offer that can be made by the Rheem Solar Specialist at their discretion
and cost and not in conjunction with this offer. Finance is offered by Zip Money Payments Pty Ltd
(ABN 58 164 440 993) (Australian Credit License 441878) (“ZIP”). The Participant has to be accepted by
Zip Money to be eligible and agree to their terms and conditions – https://zip.co/terms and
https://zip.co/au/zip-money . Please read their PDS – Product Disclosure Statement available on their
website www.zipmoney.com.au. Minimum monthly repayments are required. Paying only the
minimum monthly repayment amount will generally not repay a purchase within the interest free
period Available to approved applicants only and subject to completion of satisfactory credit check.
Minimum monthly repayments are required. Paying only the minimum monthly repayment amount
will generally not repay a purchase within the interest free period. A monthly account fee of $7.95 will
also apply and a one-off establishment fee may apply for new customers. Any balance outstanding at
the expiry of the interest free period will be charged at the standard variable rate, 25.9% per annum as
at 1 May 2023. Other charges may be payable, see T&Cs. Interest, fees and charges subject to change.
Terms & Conditions apply and are available on application. See your contract for further details. Credit
provided by ZipMoney Payments Pty Ltd (ABN 58 164 440 993), Australian Credit License Number
441878).
6. To be eligible to participate in the above Offer:
a. A Participant must purchase a Participating Product during the Promotion Period
b. Only 1 claim can be submitted for each Participating Product purchased by the Participant
for any one physical property address.
7. Rheem reserves the rights, at any time to:
a. Verify the validity of Registrations, claims and Participants (including their identity, age and
place of residence) and
b. Disqualify a Participant who has breached any of these terms.
8. General
a. All costs related to participating in this Promotion, and any tax liability arising out of the
participating in this Promotion, are the responsibility of the Participant.

1 Alan Street, Rydalmere NSW 2116 (PO Box 7508, Silverwater 2128) Australia
Tel: 1300 446 029 – International +61 2 9684 9100

b. This Offer cannot be used in conjunction with any other Offer during the same period unless
prior agreement has been made between the individual Rheem Solar Specialist and the
Participant.
c. No volume or trade type purchases are eligible under this offer unless Rheem Australia has
agreed in writing prior.
d. No further discount, cash, credit or goods of other types will be offered in conjunction with
this Offer.

e. All gift card enquiries e.g., lost card, card doesn’t work, fees and charges etc. are the
responsibility of the Rheem Solar Specialists who has invoiced the customer and should be
directed to them and not of Rheem Australia.

9. Solar Incentive refers to the financial benefit which can result from creating or assigning the right to
create Small-scale Technology Certificates (STCs). To receive the financial benefit of STCs for the
installation of a solar water heater or heat pump water heater:
a. It is the Owner of the system at the time of its installation who has the right, under the Act,
to create or assign their right to create Certificatesto a Registered Agent forthe installation
of an eligible solar hot water or heat pump. No other person or entity can legally create or
assign the right to create Certificates unless contractually agreed.
b. You can create Certificates directly by registering with the Clean Energy Regulator and
become an Agent or you can assign your right to create Certificates to a registered Agent
such as Rheem Australia Pty Ltd (Rheem) ABN 21 098 823 511. You are not obliged to assign
your right to create Certificates to Rheem. If you choose to do so, you will receive the
financial benefit either by Point-of-Sale Discount or after the Certificates have been
created.
c. The time at which a water heater is taken to have been installed (date of installation) is the
date when it is first able to produce and deliver hot water heated by both solar energy and
its booster and is capable of delivering hot water day or night.
d. Rheem will not pay compensation for any variance and reservesthe right to change the price
offered for Certificates without notification. Rheem will pay their rate for STCs as at the
day of receiving the STC Assignment form.
e. The Rheem STC Assignment form and required supporting documentation, with all required
information complete and correct, must be received by the Rheem Administration within
11 months of the installation date, in order to allow the creation of Certificates by Rheem,
otherwise a financial benefit may not be paid. Certificates must be created within 12 months
of the installation date.
f. For information on STCs please visit the Clean Energy Regulator website

https://www.cleanenergyregulator.gov.au/RET/How-to-participate-in-the-Renewable-Energy-
Target

10. Rheem collects Participants’ personal information in order to conduct this Promotion. If the personal
information requested by Rheem is not provided, the Participant may not participate in this
Promotion. The Participant’s personal information will be handled by Rheem in accordance with its
Privacy Policy which can be found at www.rheem.com.au/privacy. By participating in this promotion,
each Participant is consenting to Rheem’s handling of the Participant’s personal information in
accordance with the Rheem Privacy Policy. This use includes the use of the Participant’s personal
information for direct marketing purposes. Participants may choose to opt-out of the use of their
personal information for direct marketing purposes by contacting Rheem’s privacy officer either by:
a. post to 1 Alan Street, Rydalmere, NSW 2116, Australia or PO Box 7508, Silverwater NSW
2128; or
b. email to privacy@rheem.com.au; or

1 Alan Street, Rydalmere NSW 2116 (PO Box 7508, Silverwater 2128) Australia
Tel: 1300 446 029 – International +61 2 9684 9100

c. telephone on 1300 446 029.
11. A Participant cannot assign or transfer or purport to assign or transfer to any other person any of its
rights under these Terms. Rheem may assign or transfer to a related party any of its rights or
obligations under these Terms
12. Schedule of Participating Products on next page. Offer valid on the following systems of 250 litre size
and above includes: 52H & 52L SS Series with L, NPT & CSA2007 Collectors; 52D300 & 52C300 VE
Series with NPT Collectors; Loline Direct 5AM SS Series and 511 & 51M VE Series with NPT &
CSA2007 Collectors; Premier Loline Indirect 591 & 596 VE Series with SPA2000 & CSA2007
Collectors; 551270 & 551325 VE Heat Pump water heaters. Offer not valid on the following models:
5AM315 Rheem Electric Solar Ready SS water heater and 51M250 & 51M315 Rheem Electric Solar
Ready VE water heaters when they are purchased and installed as an electric water heater only and
not as part of a complete solar water heater system.