Ariston Heat Pump Recall: What Homeowners Need to Know (and Why Bar Plumbing Installs Only Rheem)

If you’re a homeowner in Queensland and you have a heat pump water heater installed (or are considering one), this is one recall you’ll want to know about. On 31 October 2025, the national consumer product-safety regulator published a recall for the Ariston (models ARIHPWH-200 and ARIHPWH-280) heat pump water heaters. ACCC Product Safety+1

What’s the issue?

According to the official recall notice:

The affected units are branded Ariston, models ARIHPWH-200 and ARIHPWH-280. ACCC Product Safety
The supplier in Australia is Chromagen Australia Pty Ltd. ACCC Product Safety
The manufacturing fault can cause the water heater to malfunction and pose a fire risk (that is, risk of serious injury, death or property damage). ACCC Product Safety
The units were sold nationally between 12 June 2024 and 22 September 2025. ACCC Product Safety

The recall instruction is to immediately disconnect the water heater from the power supply, remove combustible materials around it, and contact Chromagen to arrange a free on-site inspection and repair. ACCC Product Safety

What this means for homeowners

Most Sunshine Coast homes are perfect for solar hot water thanks to our excellent sun exposure. However, it’s important to consider roof space, pitch, and shading before installing panels. That’s where our team comes in — we’ll assess your property and recommend the right system size for your household’s needs.

A word from us at Bar Plumbing

At Bar Plumbing, we believe in transparency and above-board communication. Please note: we do not and have never dealt with, supplied or installed the Ariston ARIHPWH-200 or ARIHPWH-280 models. If you have one of these, that installation was not carried out by us.

We exclusively install the Rheem range of heat pump water heaters. Rheem has a strong reputation in Australia for reliability, performance, and support — it is the brand we trust and have built our service around. By installing only Rheem units, we can confidently guarantee quality installation, reliable parts supply and support, and avoid the risks associated with a product recall such as this one.

Why choose a trusted installer + trusted brand?

When it comes to water-heating, especially heat-pump systems, you’re looking at an investment in comfort, energy efficiency and longevity. Here’s what matters:

Brand reliability & warranty support – because the product matters.
Installer competency and accountability – because the installation matters.
Supporting local service, parts availability and rapid response – because downtime or failure is inconvenient (and potentially dangerous).
A recall like the Ariston one highlights what can go wrong when any one of those factors slips.

What you should do now

If you think you have an Ariston ARIHPWH-200 or ARIHPWH-280 unit: Disconnect it from power, clear surrounding combustibles, contact Chromagen (phone 03 8587 1578) for inspection. ACCC Product Safety
Contact your plumber or installer and ask: What brand/model do I have installed? Is it part of any recall?
If you are considering a heat-pump water heater for your home in Brisbane or coastal Queensland: choose an installer who uses a trusted brand (such as Rheem) and provides full installation documentation, warranty registration, ongoing service. At Bar Plumbing we’d be happy to walk you through our product choice, why we pick it and how we support you long-term.
Stay informed: product safety regulation is always evolving. The national product-safety site lists current recalls and safety alerts. ACCC Product Safety+1

Final word

Recalls are inconvenient — but they’re also an opportunity to ask questions and ensure your home is safe. The recent Ariston ARIHPWH-200 and ARIHPWH-280 heat-pump recall is a timely reminder that not all products are equal, and that trusted brands + professional installation make a difference.
At Bar Plumbing, our commitment is to install top-tier Rheem heat-pump water heaters for our coastal Queensland customers, and to provide responsive, reliable service long after the job’s complete. If you’d like a quote or check on your current system, reach out — we’re here to help.